Vellum Staff App Privacy Policy
Who this covers
Vellum is an internal app for Vellamore staff: our house managers and admins. Nobody signs up for it. Vellamore creates every account, and the app is not for the public or for homeowners.
This policy explains what the app records, how it is used, and who helps us run it. For our website and the Ask Vellamore tool, see our main Privacy Policy. If you need help using the app, see Vellum Staff App Support.
We are Vellamore, LLC. Contact details are at the end of this page.
Information about you
If you use Vellum, we keep:
- your name and work email address;
- sign-in records, including the network address you signed in from, which we use to limit repeated sign-in attempts and keep accounts secure;
- a record of what you recorded in the app and when.
Information about clients' homes
During your work, you record information about the homes you look after:
- photographs of the home's condition;
- care visit results;
- findings and work items;
- notes written for the owner;
- owner arrival and departure dates.
Door and access codes are shown only when you ask for them, after an extra check, and are never stored on the phone.
The handling of information related to a client's home is governed by that client's service agreement with Vellamore.
On your phone
- Camera. Used only to photograph a home's condition during a visit and to read the code on a home's Vellum plate.
- Face ID. Unlocks the app after it locks itself. Apple's system does the matching, and the app never receives any face data.
- Location and microphone. The app does not use either.
- Advertising. There is no advertising in the app and no tracking across other apps or websites. We do not sell or share your personal information for advertising.
Crash and error reports
When something goes wrong in the app, an error report is sent to Sentry so we can fix it. Personal details and codes are removed on your phone before a report is sent, and reports are not tied to your account.
Who helps us run the app
These service providers handle information on our behalf to run Vellum:
- Supabase — database and sign-in;
- Render — hosting;
- SendGrid — the emails that carry sign-in codes;
- Sentry — error reports;
- Expo — app updates.
How long we keep information
We keep records for as long as we need them to provide our services and meet our obligations.
Your requests
You can ask us for a copy of the information we hold about you, or ask us to correct or delete it. Use the contact details below.
When someone leaves Vellamore, their account is deactivated.
Changes to this policy
When we update this policy, we will post the new version on this page with a new "Last updated" date.
Contact us
Email: hello@myvellamore.com
Phone: (843) 619-2346
Mail: Vellamore, LLC, ATTN: Pyxl, 677 King Street, 3rd Floor, Charleston, SC 29403